1. Introduction

BS AutoShine ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile car valeting and detailing services, visit our website, or contact us.

We are a UK-based business operating in Essex, providing professional car cleaning services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Vehicle registration number and vehicle details
• Service address and location
• Payment information (processed securely through third-party payment processors)
• Photographs of your vehicle (before/after service, with your consent)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our car valeting and detailing services
• To process bookings, payments, and manage your account
• To communicate with you about your bookings, services, and inquiries
• To send you service-related updates and marketing communications (with your consent)
• To improve our services and customer experience
• To comply with legal obligations and protect our legal rights
• To create and display before/after photographs
• To respond to customer service requests and support

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfil our service agreement with you
• Consent: For marketing communications and photographs
• Legal obligation: To comply with UK laws and regulations
• Legitimate interests: To improve our services and prevent fraud

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Payment processors, IT service providers, and other third parties who assist in operating our business
• Legal requirements: When required by law, court order, or government regulation
• Business transfers: In connection with any merger, sale, or acquisition of our business

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typically, we retain customer data for 7 years after the last service, in line with UK accounting and tax requirements.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing or photographs at any time

To exercise these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy (if applicable).

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

BS AutoShine
Email: support@bsautoshine.co.uk
Phone: 07447 672990
Website: Contact Us

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with UK GDPR. Visit ico.org.uk for more information.